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Frequently asked questions
We know you're excited to receive your order, and we're just as excited to send it your way! For in-stock items, please allow 1–3 business days for processing and shipping. Once your package is on its way, you’ll receive an email with tracking information so you can follow it right to your doorstep.
If your order includes a pre-order item, please note that these pieces are not available for immediate shipment. Pre-order items will be shipped as soon as they arrive at our boutique from the designer. Arrival times can vary depending on the brand and their production schedule. We keep a close eye on these timelines and will ship your order promptly once the item is in hand.
If your order includes both in-stock and pre-order items, we may hold the shipment until all items are available, unless otherwise requested. If you'd prefer separate shipments, feel free to reach out to us—we’re always happy to help accommodate your needs.
Thank you for shopping with Born Boutique. We truly appreciate your patience and support for thoughtfully curated children’s fashion.
We appreciate our customers and take great pride in our products, and hope you are delighted with your purchase or gift from Born. Please note sales on custom orders and holiday items are final sale and can not be returned. Shipping charges are non-refundable. Orders originally shipped with free shipping will have the shipping charges removed from the return credit. RETURN POLICY AND TERMS: ALL RETURNS ARE FOR STORE CREDIT ONLY For your convenience, all returns may be made via mail or in our store with a copy of your original receipt within 10 days from the date the item was received. ALL embroidered, sale merchandise, custom orders, and pre-orders are all FINAL SALE; no refunds or store credit available. Items are eligible for return if it is un-used, and have the original tags still attached. Born Children's Boutique reserves the right to refuse any return if they do not meet our return requirements. All seasonal merchandise are FINAL SALE - no exceptions! After April 1, all Easter merchandise is considered final sale. After December 1, all Christmas merchandise is considered final sale. Shipping charges are non-refundable. Orders shipped with FREE SHIPPING will have the shipping charges deducted from the return credit. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays additional shipping costs. GIFT & REGISTRY RETURNS: All gift returns are for store credit or exchange only with original gift receipt within 30 days from date on the original gift receipt; no cash refunds are available. RETURNS FOR DAMAGED, DEFECTIVE, OR WRONG PRODUCTS: We are so sorry! Please email us at info@bornboutique.com for assistance with your return. All claims must be made within 5 days of receiving the item and all returns must be made within 10 days in order to be accepted. We will ship correct items after we receive the incorrect item back. LOST/STOLEN PACKAGES: Once we package your order and it leaves our boutique, we are no longer are responsible should it get lost or stolen. Unfortunately these things happen from time to time and aren’t our fault this is something that you must take up with USPS or UPS. MAIL RETURNS TO: Born Children's Boutique Online Returns 3014 Zelda Road Montgomery, AL 36106 Once we receive your package it will be processed within 7 business days at which you will be issued a store credit if your return meets all the return requirements listed above. Shipping charges are non-refundable. Prepaid return labels are not provided. Should you need us to provide a label for return shipment, we will deduct it from your refund once the return is received. Born Children's boutique isn't responsible for stolen or lost packages. We suggest that you send items back using USPS, UPS, or FedEx along with a tracking number. If your return does not meet the above criteria, please do not attempt to return it. It will be shipped back to you and is subject to additional shipping costs. Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via e-mail at info@bornboutique.com.
You can contact us via email at info@bornboutique.com or via the chat bubble in the bottom right corner! We will be happy to assist you.